Customer-Centric Approach Policy
CMT Mekanik‘s customers are our reason for existence. Therefore, customer requests and needs are taken seriously, and responses are provided as quickly as possible. All processes related to customers are managed effectively, and customers are treated fairly and equitably, making them feel valued.
Appeals regarding decisions made during compliance assessment activities are evaluated effectively and impartially. The principle of customer focus is emphasized, especially highlighting that services are provided in the long-term interest of the customers.
Our skilled employees, our capability for objective assessment, impartiality, and independence are our most valuable assets we offer to our clients. We recognize the importance of providing impartial, objective, and independent services in the competitive conditions of today’s economy.